Whilst many places choose to offer Wi-Fi to their customers, there are some that it is expected. Hotels are an example of this, with many people believing that hotels should provide access to the internet as standard to their guests.
For the hotel itself, providing access to Wi-Fi isn’t only a way to keep customers happy. It also allows you to provide them with discounts, offers or promotions whilst they are staying in the hotel. This is great for encouraging them to visit the restaurant or spa whilst they are there, or rebook for the future.
Failing to offer a good quality Wi-Fi connection in your hotel could lead to complaints, or a lack of recommendations to other prospective guests. The last thing you will want when trying to build a good reputation.
Don’t forget to encourage guests to leave a Trip Advisor review whilst they are staying in the hotel. These are vital for ensuring that you attract new customers.
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